Student Complaint Policy

In order to comply with federal regulation 34 CRF 602.26 (b) 11, the College has established the following policy regarding formal student complaints:

A student desiring to file a formal complaint should submit in writing the following information: 1)the date of the complaint; 2) the nature of the compliant; 3) address the complaint to either the President, Vice President for Academic Affairs, or Dean of Students; 4) and all complaints must be signed by the student. 

A confidential record of the complaint, including a detailed explanation of the action taken by the institution to resolve the complaint, along with the institution’s final decision regarding the complaint will be logged and maintained by the President’s Office. 

Complaints from parents, employers, etc. are not tracked for the purposes of this policy even if the complaints might relate to a student. Only a student who is enrolled full or part-time or who has recently been enrolled, within the previous two semesters, is eligible to file a formal complaint.

Central Baptist College is required by law to share information about the complaints with its accrediting agency, the Higher Learning Commission of the North Central Association of Colleges and Schools; however, individual identities will be shielded from evaluation teams, and no letters or documents from individual complaints will be revealed without the express permission of the complainant. The commission is not a source of additional remedies for students who have complaints about accredited institutions. 

Central Baptist College acknowledges and is also subject to investigation of complaints by the Office of the Attorney General of the Maryland Higher Education Commission. Copies of the rules from Maryland Higher Education Committee are found here: **Click Here**