Student Grievance

A student who believes he/she has a grievance may make his or her concerns known by:

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1. Telling the person engaging in grievous conduct or communications that the conduct or communication is offensive and must stop.

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2.  If the issue is not resolved, the individual should immediately report the alleged act(s).  This can be done by submitting a grievance report form.

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All grievance report forms go directly to the Dean of Students. The Dean of Students will determine which type of grievance has occurred:

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3.  The Dean of Students will meet with the student to discuss the incident.  The Dean will determine which type of grievance is alleged and how the grievance should be remedied. 

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 Student-to-Student Grievance

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a.  Non-Academic & not a violation of the handbook: The Dean of Students will act as mediator between the aggrieved and the offender. 

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b.  Harassment: The Dean of Students will treat all harassment cases as stated in the student handbook.  Harassment is a level two offense, and could be a level three if physical harm occurs. Title IX cases will be reported and investigated as stated in the student handbook.  The aggrieved will be notified if the violation is found to be true and that sanctions are being assessed.

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 Student-to-Employee Grievance

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c.  Academic: If a student has a grievance of an academic nature, the Dean of Students will refer the student to the Grade Appeal Policy.  

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d.  Non-Academic:  If a student has a grievance with an employee, the Dean of Students will forward the grievance form to the Director of Human Resources.  The Director of Human Resources will notify the employee and the employee’s supervisor that a grievance has been filed against the employee.  The Director of Human Resources is responsible for determining if a policy has been violated.

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 4.  The aggrieved person/ complainant will be asked to specifically outline the nature of the grievance.  The person to whom the report is made will make a written report of the incident and the appropriate officials will be notified.  The alleged harasser will then be contacted by the appropriate official and informed of the seriousness of the allegation.  The official will examine to see if a policy has been violated. 

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The alleged harasser will then be given an opportunity to respond to the allegation verbally and in writing.  Interviews will be held with other students, employees or persons if they are named or if they are witnesses to, or knew or had reasons to know of, the alleged behavior or incident.  Potential witnesses’ knowledge or lack of knowledge of any events may be documented.

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5.  If the aggrieved finds that a resolution has not been made after completing the previously stated protocol, the aggrieved may file a formal grievance to the Grievance Committee.

 

A student desiring to file a formal complaint to the Grievance Committee should submit in writing the following information: 

1) the date of the grievance;

2) the nature of the grievance;

3) address the grievance to the Vice President for Finance

4) and all grievances must be signed by the student.

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A confidential record of the grievance, including a detailed explanation of the action taken by the institution to resolve the grievance, along with the institution’s final decision regarding the grievance will be logged and maintained by the President’s Office.

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Grievances from parents, employers, etc. are not tracked for the purposes of this policy even if the complaints might relate to a student. Only a student who is enrolled full- or part-time or who has recently been enrolled, within the previous two semesters, is eligible to file a formal grievance.

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Out-of-state students taking online courses must go through the grievance policies of both Central Baptist College and the Arkansas Department of Higher Education (ADHE). The process to submit a grievance to ADHE may be found here.

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Central Baptist College is required by law to share information about grievances with its accrediting agency, the Higher Learning Commission of the North Central Association of Colleges and Schools; however, individual identities will be shielded from evaluation teams, and no letters or documents from individual grievances will be revealed without the express permission of the complainant.  The Commission is not a source of additional remedies for students who have complaints about accredited institutions.

 

NOTE: All claims of harassment should be filed with appropriate college authorities within 30 days following any alleged acts of harassment.  Failure to file a claim within the required time frame shall not, however, bar the enforcement of college policy.